So I have been using their services for almost a month now and I can honestly say that I am not at all pleased.
Their support Yes, they are pretty quick when answering tickets from what I've seen so far (could be that I just caught them when they were there), but the concept of quality over quantity means nothing to them.
They actually answered one of my tickets where I confronted them with a problem with "That sucks" and referred me to their ToS. They are anything but helpful. These people are rude and not at all professional.
The quality of their products They are clearly overselling. I mean, yes, you do get what you bought, but the quality of it is really not as good as you'd expect when you read their site. Running small web-based apps is damn near impossible as the network does not allow for it. It lags pretty much every hour. I even hosted a website on my VPS for a brief period of time when I noticed that it was going slower on that VPS than on my shared hosting package.
The possibilities of their products Well, the possibilities are extremely limited. You are not allowed to host any type of game server, voice server or application that requires a bit of CPU and traffic resources, even though you supposedly have 1Gbit of 10Gbit network at your disposal (it doesn't show).
So in conclusion: you get what you pay for. For 7$ minimum you get an oversold budget VPS with very little possibilities, a poor network and mediocre (at best) support.
My advice is to keep looking and perhaps invest a few more dollars so that you can get yourself a decent VPS somewhere else.