Hope you don't mind the cross post:
Cloud Shards is totally useless. I signed up on October 20th for a dedicated server and today is January 20th (Aus) and still no server. I have raised 9 support tickets always asking for updates and the response is the same "We'll update you as soon as we have the machine ready for you." The thing is I don't want to cancel as I was happy with the deal and specs but I am so disappointed with their customer service. Would not recommend them to anyone.