Their site/support system was offline and i found them banned on LET and my server had connection issues. i opened paypal dispute to solve issue or get partial refund.
Once dispute was opended, Clancoms escallated it to Paypal and terminated my server and wiped my data without noticing me (They can do it per the TOS and they doing it). On top i had to pay clancoms $50 penalty for opening PayPal dispute (per their TOS). I felt no interest to solve server issue with me, keep me as a customer or trying to understand me. Good luck if you will use them.