At first, sorry for my poor English because English is not my mother tongue.
I'm raising this new discussion to show my real experience with ikoula and to make a compliant about them !
On the afternoon of June 29th(GMT +8, Beijing Time) , I have found the ikoula servers-Green Fish Promo is in stock again. So I registered account and placed an order for the Green Fish Promo. After that, a bill information was sent to my email that asked me to validate my account by sending them the photo of my ID card.
So I sent this email and gave them photos immediately.
But I have got nothing in next 72 hours. Neither the information of the account identification nor the information of the dedi servers was informed to me.
And I only received an email like that:
I really don't understand the meaning of out of stock ? I have paid the bill before it was out of stock again on the webpages and the bill information was sent to my own email. And I also know nothing of the validation of my account, so I replied:
I got no reply again up till now! So I have made a complaint about their service:
And , also, I have got nothing reply up till now(nearly 72h). And nobody tried to contact me via my email to give me a refund.
So I guess they have ripped me off :
1.I give all my detail information and money to them in exchange of nothing.
2.A friend of mine has got the dedi , but he placed the order later than me.
3.I am sure I have placed the order before it was out of stock again on the webpages. THEY ARE CHEATING the customers.
4.Nothing has replied to me up till now, they are not very hard-working guys. DigitalOcean can give me a reply within 30 minute and Linodes are even faster. I could say nothing but disappointment about their service now.
That's all for my compliant.