I ordered a VPS for the first time through INIZ because they had special offer on this site. They marked me as fraudulent and cancelled my order. I tried explaining to them that I was new to this server hosting stuff, but nah, algorithm determined I am fraudulent.
So, I check my paypal account two months later and they have been charging me monthly even though THEY cancelled my service.
Here's the Problem: I open two disputes against them on Paypal, and instead of communicating with me, they decide to escalate the case!
Here is the comments on the case:
2/21/2015 10:32 PST - PayPal: Seller escalated this dispute to a Claim.
12/21/2015 10:32 PST - Seller: Client was provided the web hosting service and has exceeded the refund term listed here of first 7 days of service (here 9th Nov): https://iniz.com/terms.html. Client paid on 9th Nov 2015 and renewed hosting service again on 9th Dec 2015. Over a month has passed since initial payment and over 7 days of 2nd payment. This confirms client did receive service and is disputing for no reason and should be declined.
12/21/2015 10:16 PST - Buyer: order a vps service for from iniz, and they marked my account as fraudulent for some reason. They ban me for some reason and they have been charging me for the last few months. I demand a refund. Essentially, they have been charging me for a service they did not provide.
It's extremely offensive that they say that I am disputing for no reason, and I take it as an insult to my character. At this point, I'm not even mad about the money, but about the customer service.
PROOF that they could not have possible provided me service:
