I'd like to share the satisfaction I've had recently with customer service from ChicagoVPS. I have had a VPS with ChicagoVPS since 2012, and I've been very satisfied with the service I've received from them. (I've used the VPS in various ways over the years and have experienced no downtime. The few tickets I've opened up on my account were answered shortly after I've submitted them.) The time to renew my service came up recently and because I have been satisfied with their service and because the price is right, I decided to renew my service with ChicagoVPS rather than seek out another VPS provider. After renewing my account, I noticed that their billing service included a service fee that was applied to the full price of my VPS rather than to the discounted price that I had been paying. In previous years, there had been no service charge. I submitted a ticket --- which after a couple of questions and a request that the difference between what I had been paying and what I was charged be refunded --- was bumped up to an employee with the authority to issue me the refund I requested. which he did immediately. Overall, this experience with ChicagoVPS customer service was very pleasant and I continue to be a happy customer.
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