Hi,
This is the first time ever I write a review here. I ordered many VPS from different providers out there before, but the situation is very disappointing and the first time I met something like that.
I have ordered Linux VPS on the 2nd of April from virpus.com.
On the next day, the 3rd of April, when I checked the server we received, I realized that it doesn't match our request and IP address was previously abused and blocked. I have opened a ticket the same day asking for a refund accordingly to their money back guarantee, which is nicely offered on their main page:
Take us for a spin - 3 Day Money Back Guarantee Try us out and if you are not satisfied, get your money back!
Surprisingly I got such a reply the next day:
You will not get the refund unless you had the history of at least one technical support ticket where you had worked with us to resolve the issue.
I didn't pay attention to that at that moment, though it looked a bit strange as it was not stated anywhere. Anyway I insisted on the requested refund, but they told me they won't do that until I have a ticket with their support. Now I realize that they simply played for time in order to find any reason to avoid the refund. To satisfy their strange requirement I opened another ticket with their support #693876, where I described the issues I faced. I was waiting for a reply a few days and and the end I got reply and was simply shocked:
You are not eligible for a refund since you had crossed our 3 day money back period.
That is the way they deceived me. Please think twice before ordering any service from them, so you won't be cheated as me. Hope this review will be useful for someone.