DelimiterVPS Admin, can you send an email notice before suspend server?

Recently, some of websites on the delimitervps server were compromised by php code injection. I've been working on them. Two days ago, when I reviewing a website by browser, find it was also get code injection, then I connect to the server to clean codes up. But several hours later, I find my sever down. After check client area, the server was suspended with no notice.
The compromised codes are already clean. Server is down for more than 24 hours. The support ticket get no reply about when this can be fixed. Why can't they send an notice email about that before just shutdown the server? And all this downtime can be avoid.