I've been a BuyVM customer since 2010 summer and have paid several hundred dollars on their services. Back to years ago I had 10+ 128M, 3x 256M and some storage plans with them at the same time.

Long time passed and several things happened. I'll explain what happened in the following. Today I finally canceled all my services there, leaving $63 credit in my account and hope I'll find a chance to use them in the near future.

Moving from San Jose to LV

Bay area are well known to have very good connectivity towards Asia. I understand that this is a hard decision for them, but this effectively impact the performance to all websites I hosted. Several service interruption came later due to electricity and networking made things worse. Some of my clients were complaining about the downtime and I have to move some of the websites to other "more stable" providers, such as ramnode or linode.

Time Traveler

I don't know the exact reason, but their OpenVZ host servers must be time travelers. It's very hard for them to keep the servers on time. I was using server monitoring service on Linode longview and it kept telling me time is not accurate. And it was. Sometimes it's 10 seconds sometimes it's 20 or more. Not a lot, but affecting monitoring AND MySQL replication.

I had 3 tickets with them, first 2 were kindly replied, and on the 3rd time they just deleted my ticket. (No proof because it's deleted from my account)

The "CN" Plans

I have to say, this is the primary reason I decide to leave them.

Last summer, BuyVM announced a promotion which provides free extra IP addresses with the plan. Looks nice and I migrate my 3x 128M to 1x CN256, same price range and easier for management.

The plan can be upgraded like any other regular plans, so one day I decided to upgrade it to CN512 to have more disk space. It worked and I was happy. Some months later I cleaned up some legacy backup files and though to downgrade back to save some money.

It didn't work. The "upgrade & downgrade" option is gone. I ticketed them and was told that the promotion is no longer available and it's completely impossible for me to go back to whatever the original plan I got.

Alright then. I'm fine.

Some weeks later I found myself the demands of DDoS protection and ordered a filtered IP on this plan for $3/month. It was quite smooth and they issued me the IP address almost immediately. Nice job done.

Some weeks later I found myself no longer need the protection, so I removed the filtered IP.

This is what I got:

We have received your order, 6654453667, for the following:
Upgrade/Downgrade Options: Voxility Filtering - 1 => 0 x Voxility IPv4
Amount Due: $-7.96 USD

This is what happened: my plan was converted to their regular plans and all my extra free IPs are deleted. I hadn't noticed this until my clients came to shout at me WEBSITES DOWN AGAIN WHAT THE HECK IS HAPPENING! and I was astonished. Then I was told:

The CN-IP plans were never meant to have addons or extras - attempting to modify these plans causes them to revert back to the base plan type without the extra IPs. Due to abuse, we have discontinued offering these plans.

If you remember what the IPs were, I can reassign them to the VPS. The cost is 1$ per IP per month, scaled to the billing cycle of the service. But the downgrade 'broke' the existing plan, which was never supposed to be eligible for upgrades in the first place.

It (the price) will be the same as what everyone else is paying. We did away with the mass-IP plans due to unfairness and abuse.

Maybe It's me who asks too much for the money I paid. But I'm tired.

I thank them for the services, and I think this is the end of the story.

TL;DR

Do NOT modify any part of your plan if you got a CN promotion. Just DON'T touch it.