So recently I have been trying Online.net instead of OVH but have seen their billing team are really confusing, My server is due on the 8th of this month I asked to cancel my service on the 31st when my ticket was opened, Then within the next few days they tell me I cant cancel? because their tos which states it needs to be cancel before the 20th of every month or you're required to pay another.
So while im explaining to them how I wanted to cancel weeks ago this is the exact response i got.
Hello,
The payment is due for this month.
Regards,
Hamza E.
Is it just me or does this seem kind of rude while trying to talk to a company regarding canceling and them still trying to charge me automatically this gets put into the convo ?