I was a happy customer of Wable for 6 months plus using them for some very lightweight test VPSs. In other words, I've been the perfect customer. Way underutilizing resources and not opening support tickets. I never really had to interact with customer service until this past week. In June, they utilized some new online backup systems but they came with additional costs. They had an automatic opt-in so they started charging me extra without my knowledge. I submitted a ticket and it was promptly answered what was going on. They said they sent a email newsletter with the change notification in it. I explained I didn’t think that email implied my consent for the new service (I never even saw it). I then professionally asked Wable to stop the additional service for me and if they would refund me the additional service’s costs for the past couple of months. I fully planned to remain a customer at this point. They replied they would be happy to and I thought life would be happily ever after. They then refunded me my entire months fee and deleted my account. When speaking to them via tickets after the deletion, they basically acted like they didn’t have time for me, didn’t care if I was a customer, or anything positive. They wouldn’t even say why they deleted my whole account without notice. ** _I say all this to give you a warning. If you run a production system with them, be careful with customer service as they will delete your entire account on a whim. _ **
↧