################# Ticket 934435

View Ticket #934435

Client 28th October 2014 (09:38) I am so sorry to tell that I don't this vps now.The I/O is very slow and the load of the vps is high too.I can't move my website here.

Therefore,I decide to ask for a refudn.Please approve.

Thank you.

Haris Pajalic Staff 30th October 2014 (01:49) Hi,

Your request for refund is denied. Main reason is because you dont qualify for a refund. We give refunds only for hardware fails and network problems ( caused on our end not from end user ) which is not the case.

Best regards / Beste Grüße / Lijep pozdrav,

Haris Pajalic. PieLayer Hosting Solutions

http://www.pielayer.com

Client 30th October 2014 (06:52) I have read your tos.You offer a 5 days refund.And the reason can't be late deploy of vps.

But this is a hardware issue.The hardware you provice is bad.You can check the I/O or install some software then you will know.This can't be claimed as a vps,and it won't support a website well.If the infrastrusture is not in good quality,I don't think it can't be refunded.This will affect your fame though your ticket system is very fast.

We customer just want to buy a ransonable and suitable hosting.Not to trouble you deliberately.I belive in you,and I belive you provice stable service,so I choose your service.

Thank you.

Haris Pajalic Staff 30th October 2014 (20:28) Network and hardware fails ( such as hard drive failed etc ) are eligible for 5 days refund policy and that is clearly stated in our advertisements to avoid any misunderstanding.

While I do understand your concern there is no hardware fail as everything is working fine. It may be low I/O from time to time but that is not qualified for a refund. I have gave you proposal in your ticket before. Feel free to update us on that matter.

Best regards / Beste Grüße / Lijep pozdrav,

Haris Pajalic. PieLayer Hosting Solutions http://www.pielayer.com

################# Ticket 437513

View Ticket #437513 But what I see is still very bad I/O.

dd if=/dev/zero of=test bs=64k count=4k oflag=dsync

^C2+0 records in 2+0 records out 131072 bytes (131 kB) copied, 2.85583 s, 45.9 kB/s

dd if=/dev/zero of=test bs=64k count=4k oflag=dsync

^C2+0 records in 2+0 records out 131072 bytes (131 kB) copied, 4.62181 s, 28.4 kB/s

And when I use yum update to install software,it is very slowly too.Do you have another node?

Thank you.

#################Ticket 270033

View Ticket #270033 28th October 2014,They suspend my vps without any reason.And they didn't reply to my ticket #270033 titled "VPS is suspended,what's wrong".

Upload a png Image file here:

They have suspend my vps for half a year!!!!!

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Conclusion

What I want to say is that the provider PieLayer has bad service with bad I/O.And they didn't give a refund even in an hour you bought the service.So please don't say that they offer 5 day refund policy. What's more,they suspend your vps without any reason and don't reply to your ticket any longer.

I won't choose PieLayer any longer.