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WeLoveServers Review (tl;dr AVOID)

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So I bought a server from WeLoveServers a year ago. Response times were superb, a max of around 20 minutes no matter what time of day and the live chat was very rarely offline. VPS-wise I was on the 1GB LEB plan ($19 a year for 1GB of RAM) and- as far as I could tell- it was fine. I ran a Teamspeak server on there along with temporary gameservers and it all seemed great.

Now, a year later, I'm honestly wondering how it managed to go down hill so fast. I rented out another server, on the same plan, and after 2 days am extremely close to requesting a refund. Their site happily proclaims "Instant Deployment", and yet I was waiting around 14 hours for my server to be setup. I needed this to be up fast, and so sent an email and decided to call up their "24/7x365 phone support" to be greeted by a bored sounding woman who asked me if I "wanted to leave a message for Jason because he's out of the office" when I asked what the setup time would be. I've been informed that Jason owns the company that operates WeLoveServers and her inability to handle my request leads me to believe that he is the only one now working support. To make matters worse, ticket support time has been around 18 hours and the server has gone down unexpectedly twice for several hours at a time- I've owned the server for less than 48 hours.

What a horrible, horrible shame. I was honestly super impressed by them only 13 months ago. http://i.imgur.com/ljWisGH.png My opinion has changed from "highly recommended" to "avoid at all costs".


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